Last Updated: July 15, 2026

This Return and Refund Policy explains the conditions, procedures, timelines, and costs that apply when customers request a return, exchange, replacement, or refund for products purchased from Airorawear through airorawear.shop.

1. Summary

• Customers may request a return within 60 calendar days after delivery.
• Approved refunds are issued within 7 business days after the returned item is received and inspected.
• Approved return shipping is free.
• A prepaid return label will be sent by email after the return request is accepted.
• No restocking, storage, or handling fee is charged for eligible returns.
• Returned items must meet the eligibility requirements stated below.
• Items that arrive damaged, defective, incorrect, or incomplete should be reported promptly.
• Refunds are issued to the original payment method unless otherwise required by law.

2. Return Policy Details

3. Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 60 calendar days after the carrier confirms delivery.
• The item must have been purchased directly from airorawear.shop.
• The item must be in its original condition.
• The item must not be worn, altered, damaged, scratched, resized, repaired, or modified after delivery.
• The item must include its original packaging, accessories, promotional items, certificates, and documentation, when provided.
• The customer must provide the order number and the email address used during checkout.
• The item must be returned using the approved return instructions and prepaid shipping label.

Airorawear may refuse a return when the item does not meet these conditions or when the returned product differs from the item originally purchased.

4. Jewelry Hygiene Conditions

For health, hygiene, and product-integrity reasons, earrings must be unworn and returned in their original protective packaging.

Earrings may not qualify for return when:

• They show signs of wear
• Protective seals or hygiene packaging have been removed or damaged
• They have been altered, repaired, or modified
• They are returned without required packaging or included components

This restriction does not limit a customer’s rights when an item is defective, damaged upon arrival, incorrectly supplied, or otherwise protected by applicable law.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, incorrect, or are otherwise required to be accepted under applicable law:

• Jewelry showing signs of wear
• Altered, resized, engraved, personalized, or customized products
• Products damaged after delivery through misuse, accident, improper storage, or unauthorized repair
• Items returned after the 60-day return period
• Items not purchased from airorawear.shop
• Items returned without prior authorization
• Earrings with removed or damaged hygiene protection
• Gift cards or promotional credits, when applicable
• Final-sale items clearly identified as non-returnable before purchase

Any non-returnable condition will be disclosed before checkout when applicable.

6. How to Request a Return

To request a return, email:

support@airorawear.shop

Include the following information:

• Full name
• Order number
• Email address used for the order
• Product name
• Quantity being returned
• Reason for the return
• Photographs when the item is damaged, defective, incorrect, or incomplete

We will review the request and send a response by email.

Do not send a product back before receiving return authorization and return instructions.

7. Return Authorization

When a return is approved, Airorawear will send the customer:

• Return authorization confirmation
• Return instructions
• Return address
• Prepaid return shipping label
• Packaging requirements
• Any additional documentation required for processing

The return label will be sent to the email address associated with the order.

The customer must download and print the label, attach it securely to the return package, and remove or cover any previous shipping labels.

8. Free Return Shipping

Approved returns qualify for free return shipping when the customer uses the prepaid return label provided by Airorawear.

Customers will not be charged:

• Return postage
• Restocking fees
• Storage fees
• Return handling fees

Airorawear is not responsible for shipping costs paid independently by the customer without prior authorization.

Returns sent using an unauthorized carrier or shipping method may not qualify for reimbursement.

9. Return Packaging Requirements

Customers must package returned jewelry securely to prevent loss or damage during transit.

The return package should include:

• The returned product
• Original jewelry box or pouch
• Original protective packaging
• Accessories and included components
• Certificates or documentation, when provided
• Promotional items included with the order, when required
• Return authorization information

Customers should not place shipping labels directly on jewelry boxes, pouches, or product packaging. The product packaging should be placed inside a separate shipping box or protective mailer.

10. Return Shipping and Tracking

Customers should retain the return shipping receipt and tracking information until the return has been completed.

A return is not considered received until the package is delivered to the authorized return location.

Airorawear is responsible for an approved return shipped with our prepaid label after the carrier accepts and scans the package, subject to carrier investigation and applicable law.

11. Return Inspection

Returned items are inspected after delivery to confirm:

• The correct product was returned
• The item meets the return conditions
• All included parts and packaging are present
• The item has not been worn, altered, damaged, or substituted
• The return is connected to a valid Airorawear order

We may contact the customer when additional information is required.

When a return does not qualify, we will explain the reason by email. The item may be returned to the customer when legally permitted and operationally reasonable.

12. Refund Processing Time

After an eligible return is received and approved, the refund will be initiated within 7 business days.

Business days are Monday through Friday, excluding federal holidays and banking holidays.

The customer will receive a refund confirmation by email after the refund has been issued.

13. Refund Method

Refunds are issued to the original payment method used for the purchase.

Depending on the payment method, the refund may be returned to:

• Credit card
• Debit card
• Digital wallet
• Other original payment method supported at checkout

We do not normally issue refunds to a different card, account, or person.

If the original payment method is unavailable, the customer should contact the payment provider and Airorawear for assistance.

14. Bank Processing Time

After Airorawear issues a refund, the customer’s bank, card issuer, or payment provider may require additional time to display the funds.

The posting time is controlled by the payment provider and is separate from our 7-business-day refund processing period.

Customers should contact their bank or payment provider when a refund confirmation has been received but the credit does not appear within the provider’s expected timeframe.

15. Refund Amount

For an approved return, the refund may include:

• The eligible returned product price
• Applicable product taxes paid on the refunded item
• Original shipping charges when required by law or when the entire order is returned because of our error, damage, defect, or incorrect fulfillment

The original $6.99 shipping fee may be non-refundable for discretionary returns when the original shipping service was successfully completed, except where applicable law requires otherwise.

No restocking, storage, or return handling fee will be deducted.

16. Partial Returns

Customers may return one or more eligible products from a multi-item order.

For partial returns:

• Only the price and applicable tax of the approved returned item will be refunded
• The original shipping charge is generally not refunded
• Discounts may be recalculated when the original discount depended on a minimum purchase quantity or value
• Promotional items may need to be returned when required by the promotion terms

Any adjustment will be clearly explained before the refund is finalized.

17. Example Refund Scenarios

18. Damaged, Defective, or Incorrect Items

Customers should contact us as soon as reasonably possible when an order arrives:

• Damaged
• Defective
• Incorrect
• Incomplete
• Significantly different from the product ordered

Please provide:

• Order number
• Description of the issue
• Clear photographs of the item
• Clear photographs of the packaging
• Photograph of the shipping label
• Photograph of any visible damage or defect

Do not discard the item, packaging, shipping box, or label until the claim has been reviewed.

When the claim is approved, Airorawear may provide:

• Replacement
• Exchange
• Repair when appropriate
• Full refund
• Partial refund when accepted by the customer

Approved claims involving our error will not require the customer to pay return shipping.

19. Exchanges

Customers may request an exchange within the 60-day return period.

Exchanges are subject to:

• Return eligibility
• Product availability
• Inspection approval
• Price differences
• Applicable taxes

When the replacement item costs more than the original item, the customer must pay the difference before shipment.

When the replacement item costs less, the difference will be refunded to the original payment method.

If the requested replacement is unavailable, the customer may choose another available product or receive a refund for the eligible returned item.

20. Order Cancellations

Customers should contact us immediately when requesting an order cancellation.

Cancellation is not guaranteed after:

• Order processing has started
• The product has been prepared
• A shipping label has been created
• The package has been transferred to the carrier

When an order has already shipped, the customer must follow the return procedure after delivery.

Approved cancellations are refunded to the original payment method.

21. Refused and Undeliverable Packages

A package may be returned to Airorawear because of:

• Incorrect address
• Incomplete address
• Refused delivery
• Failure to collect the package
• Unavailable recipient
• Carrier access restrictions

When a package is returned, we will contact the customer.

Refund eligibility will be reviewed under this policy. The original shipping charge may be non-refundable when the delivery failure resulted from incorrect customer-provided information, refusal, or failure to collect the package, except where prohibited by law.

22. Lost Return Packages

Customers must use the prepaid return label provided by Airorawear and retain proof of carrier acceptance.

When an approved return appears lost in transit, Airorawear may open a carrier investigation.

The customer may be asked to provide:

• Shipping receipt
• Tracking number
• Date of carrier acceptance
• Drop-off location
• Other information requested by the carrier

The claim will be handled according to the carrier investigation, available tracking evidence, and applicable law.

23. Gifts

When a product was purchased as a gift, the refund is normally issued to the original purchaser’s payment method.

Airorawear may offer an exchange or store credit when operationally available and legally permitted.

Cash refunds are not issued to a gift recipient unless the recipient was the original purchaser.

24. Promotions and Discounted Orders

Refunds for discounted products are based on the amount actually paid after discounts.

When a promotion required multiple products, a minimum order value, or a complimentary item, the refund may be adjusted if:

• Only part of the order is returned
• The remaining order no longer qualifies for the promotion
• A complimentary item is not returned when required

Any adjustment will be based on the promotional terms disclosed at the time of purchase.

25. Chargebacks and Payment Disputes

Customers are encouraged to contact Airorawear before opening a payment dispute so we can attempt to resolve the issue directly.

When a chargeback or payment dispute is opened, refund processing may be paused while the payment provider reviews the matter.

Airorawear may provide the payment provider with relevant order, shipping, delivery, communication, and return records.

26. Consumer Rights

This policy does not exclude, restrict, or replace any non-waivable consumer rights provided by applicable federal, state, or local law.

When applicable law provides the customer with greater protection than this policy, the legally required protection will apply.

27. Data Protection

Information submitted during a return or refund request may be used to:

• Verify the purchase
• Process the return
• Issue a refund
• Prevent fraud
• Communicate with the customer
• Comply with legal, accounting, and payment-processing obligations

Information may be shared with payment processors, shipping carriers, fraud-prevention providers, and other service providers only when reasonably necessary to process the request.

Further information about personal data, cookies, analytics, tracking technologies, retention, and customer rights is available in our Privacy Policy and Cookie Policy.

28. Customer Support

For return, exchange, replacement, or refund assistance, contact:

Eastern Time means Eastern Standard Time, UTC−5, or Eastern Daylight Time, UTC−4, depending on the time of year.