Privacy Policy

Last Updated: July 15, 2026

This Privacy Policy explains how Airorawear collects, uses, shares, retains, and protects personal information when you visit airorawear.shop, place an order, contact customer support, or otherwise interact with us.
By using the website, you acknowledge the practices described in this Privacy Policy.

1. Summary

We collect information needed to operate the website, process payments, fulfill orders, provide customer support, prevent fraud, and comply with legal obligations.
We may collect contact, order, payment-related, device, browsing, and communication information.
Complete payment-card details are processed by authorized payment providers and are not intentionally stored by Airorawear.
We may share information with payment processors, shipping carriers, website providers, analytics providers, and other service providers when necessary.
We do not sell personal information for money.
Cookies and similar technologies may be used for website operation, security, analytics, preferences, and advertising where permitted.
You may request access, correction, deletion, or other available privacy rights.
We retain information only for legitimate business, security, tax, accounting, dispute-resolution, and legal purposes.
The website is not intended for children under 13.
Privacy requests may be submitted to support@airorawear.shop.

2. Business Information

Store: Airorawear

Website: airorawear.shop

Address: 453 Thompson St, Stratford, CT 06615-5508, United States

Email: support@airorawear.shop

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time

Eastern Time means Eastern Standard Time, UTC−5, or Eastern Daylight Time, UTC−4, depending on the time of year.

3. Scope of This Policy

This Privacy Policy applies to personal information collected through:

airorawear.shop
Website checkout
Customer accounts
Order and return forms
Customer-support communications
Email communications
Cookies and similar technologies
Fraud-prevention and website-security tools

This policy does not control the independent privacy practices of third-party websites or services that Airorawear does not own or operate.

4. Personal Information We Collect

The information collected depends on how you interact with the website.

4.1 Contact Information

We may collect:

Full name
Email address
Telephone number, when provided
Billing address
Shipping address
Apartment, suite, or unit number
City, state, and ZIP Code

4.2 Order Information

We may collect:

Order number
Products purchased
Product size or variation
Quantity
Purchase date
Order value
Discounts
Shipping fees
Applicable taxes
Delivery status
Tracking information
Return, refund, or exchange history

4.3 Payment Information

Payments may be processed by third-party payment providers.

Depending on the provider, we may receive limited payment information, such as:

Payment status
Payment method type
Transaction identifier
Billing name and address
Card brand
Last four digits of a payment card
Fraud-screening results

Airorawear does not intentionally store complete payment-card numbers or card security codes on its own systems.

4.4 Customer-Support Information

When you contact us, we may collect:

Your name and contact information
Order number
Message content
Product questions
Complaint details
Return or refund reasons
Photographs of products or packaging
Shipping-label photographs
Previous support communications

4.5 Device and Usage Information

When you use the website, certain information may be collected automatically, including:

Internet Protocol address
Browser type
Device type
Operating system
Language settings
Referring pages
Pages viewed
Links selected
Date and time of access
Session activity
Shopping-cart activity
Approximate location derived from an IP address
Cookie and similar technology identifiers

4.6 Information You Submit Voluntarily

You may voluntarily provide information through:

Customer accounts
Product reviews
Contact forms
Surveys
Promotions
Return requests
Email subscriptions
Other website features

Please do not submit sensitive personal information that is unnecessary for your request.

5. How We Collect Information

We may collect information:

Directly from you
Automatically through the website
From payment processors
From shipping carriers
From fraud-prevention providers
From analytics and advertising providers
From customer-support providers
From publicly available sources when reasonably necessary
From another person who purchases and ships a gift to you

6. How We Use Personal Information

We may use personal information to:

Operate and maintain the website
Display products and shopping-cart contents
Process and confirm orders
Verify payments
Detect and prevent fraud
Prepare and ship purchases
Provide tracking information
Process returns, exchanges, and refunds
Respond to customer-support requests
Correct shipping or billing issues
Maintain customer accounts
Communicate service and policy updates
Improve website functionality
Measure website performance
Analyze customer interactions
Maintain transaction and accounting records
Protect our legal rights
Resolve disputes
Comply with applicable laws and lawful requests

We do not use personal information for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent where required.

7. Legal and Operational Reasons for Processing

Depending on the circumstances, we process information because it is necessary to:

Complete a transaction requested by you
Perform our obligations relating to an order
Operate and secure the website
Prevent fraud and unauthorized activity
Comply with tax, accounting, and legal obligations
Respond to your consent or preferences
Support legitimate business operations
Protect customers, Airorawear, and service providers

8. Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used for:

Essential website functions
Shopping-cart storage
Checkout operation
Session management
Login functionality
Security
Fraud prevention
Preference storage
Performance measurement
Analytics
Advertising and conversion measurement where permitted

9. Categories of Cookies

9.1 Essential Cookies

Essential cookies support functions such as:

Website navigation
Shopping carts
Checkout
Security
Fraud prevention
Account authentication

The website may not function correctly without these cookies.

9.2 Preference Cookies

Preference cookies may remember:

Language selections
Display preferences
Region settings
Shopping preferences

9.3 Analytics Cookies

Analytics cookies help us understand:

How visitors use the website
Which pages are viewed
How website features perform
Whether errors occur
How users reach the website

9.4 Advertising Cookies

Where used and legally permitted, advertising cookies may help:

Measure advertising performance
Limit repeated advertisements
Attribute purchases or visits
Provide more relevant advertising

Where consent is legally required, non-essential cookies will be used according to the applicable consent process.

10. Cookie Choices

Depending on the website features and your location, you may manage cookies through:

A website cookie-consent tool
Your browser settings
Device privacy settings
Advertising-provider controls
Applicable opt-out mechanisms

Blocking certain cookies may affect website functionality, shopping-cart operation, account access, or checkout.

11. How We Share Personal Information

We may share personal information only when reasonably necessary for the purposes described in this policy.

11.1 Payment Providers

Payment information may be shared with payment processors to:

Authorize transactions
Complete payments
Prevent fraud
Process refunds
Handle payment disputes

11.2 Shipping and Fulfillment Providers

Order and delivery information may be shared with:

USPS
UPS
FedEx
Packaging or fulfillment providers
Address-verification services

These providers may receive information such as your name, delivery address, email address, telephone number when required, and order shipment details.

11.3 Website and Technology Providers

Information may be shared with providers supporting:

Website hosting
E-commerce functionality
Database storage
Email delivery
Customer support
Analytics
Website security
Fraud prevention
Error monitoring

11.4 Professional Advisers

Information may be shared with professional advisers such as:

Accountants
Auditors
Lawyers
Insurers
Compliance advisers

This sharing occurs only when reasonably necessary for professional, operational, or legal purposes.

11.5 Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to a valid court order, subpoena, or lawful request
Investigate fraud
Protect customers
Enforce website terms
Protect legal rights
Prevent security threats
Respond to emergencies

11.6 Business Transfers

Information may be transferred in connection with:

A merger
Acquisition
Financing
Reorganization
Sale of assets
Business succession

Any recipient must process personal information subject to applicable law and the commitments associated with the information.

12. Sale and Sharing of Personal Information

Airorawear does not sell personal information for money.

Some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics technologies.

Where such laws apply, eligible users may request to opt out by contacting: support@airorawear.shop

The request should include the subject line: Privacy Opt-Out Request

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

Order fulfillment
Returns and refunds
Customer-support needs
Fraud prevention
Security
Tax requirements
Accounting obligations
Payment disputes
Legal claims
Required recordkeeping

Examples include:

Information Category	General Retention Purpose
Order and transaction records	Fulfillment, accounting, tax, disputes, and legal compliance
Customer-support records	Service history, complaint resolution, and fraud prevention
Shipping information	Delivery, claims, returns, and order verification
Account information	Maintained while the account is active or as otherwise necessary
Analytics information	Website measurement and improvement
Marketing preferences	Maintained until changed, withdrawn, or no longer necessary
Security records	Fraud detection, incident investigation, and system protection

Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably necessary.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

Access controls
Password protection
Encrypted transmission where appropriate
Secure payment-provider integrations
Fraud-monitoring tools
Restricted internal access
Service-provider review
System updates
Data minimization
Secure deletion procedures

No website, transmission method, or storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and contact us promptly if they suspect unauthorized access.

15. Data Breach Response

If a security incident affects personal information, Airorawear will investigate and take reasonable corrective action.

Where legally required, affected individuals and appropriate authorities will be notified according to applicable notice requirements.

16. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request:

Confirmation that we process your personal information
Access to personal information
Correction of inaccurate information
Deletion of eligible information
A portable copy of eligible information
Information about categories of data collected
Information about categories of recipients
Withdrawal of consent
Opt-out from certain advertising, sale, sharing, or profiling activities
Review of a denied privacy request
Equal service without unlawful discrimination for exercising privacy rights

These rights may be subject to exceptions and verification requirements.

17. How to Submit a Privacy Request

Send your request to: support@airorawear.shop

Use a clear subject line, such as:

Privacy Access Request
Privacy Correction Request
Privacy Deletion Request
Privacy Opt-Out Request
Privacy Appeal Request

Include:

Full name
Email address associated with your account or order
State of residence
Type of request
Sufficient information to identify relevant records
Order number, when relevant

Do not send complete payment-card details, passwords, or government identification unless specifically requested through a secure verification process.

18. Verification of Requests

We may need to verify your identity before completing a privacy request.

Verification may involve confirming:

Email address
Order number
Billing or shipping information
Account information
Other information already associated with the transaction

We will request only the information reasonably necessary to verify the request. When we cannot verify a request, we may deny or limit it and explain the reason where required.

19. Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request for you.

We may require:

Proof of authorization
Verification of your identity
Confirmation that the agent is authorized to act
Direct confirmation from you

20. Response Timing

We will acknowledge and respond to verified privacy requests within the period required by applicable law. Additional time may be required when a request is complex or numerous. When an extension is permitted and needed, we will provide notice.

21. Appeals

When applicable law provides an appeal right, you may appeal a denied privacy request by emailing: support@airorawear.shop

Use the subject line: Privacy Appeal Request
Include the original request, the response received, and the reason you believe the decision should be reconsidered.

22. Non-Discrimination

Airorawear will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising a privacy right will not result in unlawful:

Denial of products or services
Different pricing
Reduced service quality
Retaliation

Differences reasonably related to the value or operational effect of information may apply only where permitted by law.

23. Marketing Communications

Where marketing communications are offered, you may unsubscribe by:

Using the unsubscribe link in the message
Adjusting available account preferences
Contacting support@airorawear.shop

Unsubscribing from marketing does not prevent necessary transactional messages, such as:

Order confirmations
Shipping updates
Return instructions
Refund confirmations
Security notices
Customer-support responses

24. Do Not Track and Preference Signals

Some browsers send “Do Not Track” signals.

Because there is no single universally applied standard for all such signals, the website may not respond to every Do Not Track signal. Where legally required and technically supported, we may process recognized browser-based opt-out preference signals.

25. Children’s Privacy

The website is not directed to children under 13, and Airorawear does not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information, contact: support@airorawear.shop

We will review the report and delete applicable information where required. Individuals under the age of legal majority should use the website only with the involvement of a parent or legal guardian.

26. Third-Party Links

The website may contain links to third-party websites or services.

Airorawear does not control the privacy practices of independent third parties.

Before providing information to another website, you should review its privacy policy and terms.

27. Payment Provider Privacy

Payment providers may independently collect and process information needed to complete transactions.

Their processing may include:

Payment authorization
Identity verification
Fraud prevention
Transaction monitoring
Refund processing
Payment disputes

Their privacy practices are governed by their own privacy notices. (You may also refer to our Payment Policy).

28. Shipping Carrier Privacy

USPS, UPS, FedEx, and other fulfillment providers may process personal information to:

Create shipping labels
Transport packages
Provide tracking
Verify addresses
Confirm delivery
Investigate lost or damaged shipments
Process return shipments

Their independent processing is governed by their own privacy practices and applicable law. (Read our full Shipping Policy).

29. International Access

Airorawear sells and ships products only within the United States.

The website may still be accessible from other countries.

If you access the website from outside the United States, your information may be processed in the United States, subject to applicable legal requirements.