FAQs

Last Updated: July 15, 2026

This page answers common questions about Airorawear products, orders, payments, shipping, cancellations, returns, and refunds.

1. What products does Airorawear sell?

Airorawear sells jewelry products, including:

Rings
Bracelets
Earrings

Product availability, sizes, materials, colors, and other details are displayed on the relevant product page.

2. Where does Airorawear ship?

We ship only to valid addresses within the United States.

International shipping is not available.

Delivery to Alaska, Hawaii, United States territories, military addresses, P.O. boxes, or certain remote areas may depend on carrier availability. Read our full Shipping Policy.

3. How much does shipping cost?

Standard shipping costs $6.99 per order.

The same flat shipping fee applies regardless of the number of eligible products included in one order.

No separate tax is charged on the shipping fee.

4. How long does order processing take?

Orders require 1–2 business days for preparation.

Order preparation takes place Monday through Friday, excluding federal holidays and carrier holidays.

5. What is the order cutoff time?

The daily order cutoff time is 5:00 PM Eastern Time.

Orders placed after 5:00 PM Eastern Time begin processing on the next business day.

6. How long does delivery take?

Carrier delivery generally takes 2–6 business days after the order has been prepared and shipped.

The estimated total time from order placement to delivery is generally 3–8 business days.

Delivery may occur earlier than estimated, but early delivery is not guaranteed.

7. Which shipping carriers do you use?

Orders may be shipped through:

USPS
UPS
FedEx

The carrier is selected based on the delivery address, package requirements, and service availability.

8. How can I track my order?

A shipping-confirmation email containing the available tracking information will be sent after the order ships. You can also visit our Order Tracking page. Tracking may require up to 48 hours to become active after the carrier receives the package.

9. What should I do if I entered the wrong shipping address?

Include your name, order number, and corrected address.

Address changes are not guaranteed after order preparation begins, a shipping label is created, or the package is transferred to the carrier. Detailed rules are on our Order Cancellation & Change Policy page.

10. Can I cancel my order?

You may request cancellation before the order is shipped.

Cancellation is not guaranteed after:

Order preparation begins
The item is packaged
A shipping label is created
The package is transferred to the carrier

Approved cancellations are refunded to the original payment method as stated in our Order Cancellation & Change Policy.

11. Can I change my order?

Depending on order status and product availability, we may be able to change:

Shipping address
Recipient name
Product
Ring size or variation
Quantity
Contact information

A requested change is complete only after Airorawear confirms it by email. Please refer to our Order Cancellation & Change Policy.

12. What payment methods do you accept?

Airorawear accepts:

PayPal
Venmo

Available payment options are displayed during checkout.

Venmo availability may depend on the customer’s account, device, browser, and payment-provider eligibility as described in our Payment Policy.

13. What currency do you accept?

All payments are processed in United States dollars (USD).

14. Are there additional payment fees?

Airorawear does not charge an additional payment-processing fee for PayPal or Venmo payments.

A bank, payment provider, or connected funding source may apply its own fees under its separate terms.

15. When will I be charged?

Payment is authorized during checkout.

An order is confirmed only after payment is successfully authorized and the order is accepted.

Some payment providers may temporarily show a pending authorization before the transaction is completed.

16. What should I do if my payment is declined?

Confirm that:

Your billing information is correct
Your payment account is active
Sufficient funds are available
Your connected funding source is valid
Your payment provider has not restricted the transaction

For further information, contact PayPal, Venmo, your bank, or the connected payment provider.

17. What is your return period?

Eligible products may be returned within 60 calendar days after confirmed delivery. Return requests submitted after the 60-day period may be refused unless applicable law requires otherwise. See our Return and Refund Policy.

18. How do I request a return?

Email: support@airorawear.shop

Include:

Full name
Order number
Email address used during checkout
Product being returned
Reason for the return
Photographs when the item is damaged, defective, incomplete, or incorrect

Do not send a product back before receiving return authorization. (Refer to our Return and Refund Policy).

19. Is return shipping free?

Yes.

Approved returns include a free prepaid return shipping label sent to the customer’s email address.

The customer must download, print, and use the provided label.

Shipping costs paid independently without prior authorization are not guaranteed to be reimbursed.

20. Do you charge restocking, storage, or return handling fees?

No.

Airorawear does not charge:

Restocking fees
Storage fees
Return handling fees

21. What condition must a returned item be in?

Returned items must generally be:

Unworn
Unaltered
Undamaged after delivery
In their original condition
Returned with original packaging and included components
Connected to a valid Airorawear order

Products that do not meet these conditions may be refused.

22. Can earrings be returned?

Earrings may be returned only when they are unworn and returned with their original hygiene protection and packaging.

This restriction does not limit rights relating to earrings that arrived damaged, defective, incorrect, or materially different from their description.

23. Can customized or altered jewelry be returned?

Products that have been engraved, resized, personalized, repaired, or otherwise altered may be ineligible for discretionary return.

This does not limit rights relating to a product that was defective, incorrect, or damaged when delivered.

24. How long does a refund take?

After an eligible returned item is received, inspected, and approved, the refund is initiated within 7 business days.

The customer’s bank or payment provider may require additional time to display the refund. (Refer to our Return and Refund Policy).

25. How will I receive my refund?

Refunds are issued to the original payment method used for the purchase.

This may be:

PayPal
Venmo
The funding source connected to the original payment account

26. Is the original shipping fee refundable?

The original $6.99 shipping fee may be non-refundable for a discretionary return when the original shipping service was completed successfully.

The original shipping fee may be refunded when required by law or when the return results from:

An incorrect product
A damaged product
A defective product
A verified fulfillment error
Cancellation before shipment

27. Can I exchange a product?

Eligible products may be exchanged within the 60-day return period, subject to:

Product availability
Return approval
Product inspection
Price differences
Applicable taxes

If the requested replacement is unavailable, you may choose another available product or request an eligible refund in accordance with the Return and Refund Policy.

28. What should I do if my order arrives damaged?

Provide:

Order number
Description of the damage
Clear product photographs
Packaging photographs
Shipping-label photograph

Keep the product and packaging until the claim has been reviewed.

29. What should I do if I receive the wrong product?

When the error is verified, we may provide a replacement, exchange, or refund without charging return shipping.

30. What should I do if part of my order is missing?

Check the shipping confirmation to determine whether the order was divided into multiple packages.

If all packages show as delivered and an item is still missing, contact: support@airorawear.shop. Include your order number and the name of the missing product.