Order Cancellation & Change Policy

Last Updated: July 15, 2026

This policy explains how customers may request an order cancellation or change before shipment.

1. Summary

Cancellation and change requests must be submitted as soon as possible.
Requests are not guaranteed after order processing begins.
Orders cannot be changed or canceled after shipment.
Approved cancellations are refunded to the original payment method.
Address, product, quantity, and size changes depend on order status and product availability.
Customers should contact support@airorawear.shop with their order number.

2. Order Change Deadline

Customers should submit cancellation or change requests before the order enters preparation.

Our daily order cutoff time is 5:00 PM Eastern Time. Orders may begin processing shortly after they are submitted. Contacting us before the cutoff time does not guarantee that a request can be completed.

3. How to Request a Cancellation or Change

Email: support@airorawear.shop

Include:

Full name
Order number
Email address used during checkout
Requested cancellation or change
Correct shipping address, product, size, or quantity, when applicable

Use one of the following email subject lines:

Order Cancellation Request
Order Change Request
Shipping Address Change Request

4. Changes We May Be Able to Make

Depending on order status and product availability, we may be able to change:

Shipping address
Recipient name
Product
Ring size or other variation
Quantity
Email address
Contact information

Requested changes are effective only after Airorawear confirms them by email.

5. When Changes Are Not Available

We may be unable to change or cancel an order after:

Order preparation has started
The product has been packaged
A shipping label has been created
The package has been transferred to USPS, UPS, or FedEx
The order has shipped

After shipment, the customer must follow the Return and Refund Policy.

6. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Address changes are not guaranteed after checkout.

We cannot guarantee that a package can be redirected after shipment.

Airorawear is not responsible for delays, failed delivery, or returned packages caused by incorrect information provided by the customer.

Additional shipping charges may apply if reshipment is required because of an incorrect or incomplete customer-provided address as referenced in our Shipping Policy.

7. Product or Size Changes

Product, quantity, or size changes depend on availability.

When the replacement item costs more than the original item, the customer must pay the price difference before the change is completed.

When the replacement item costs less, the difference will be refunded to the original payment method.

If the requested item is unavailable, the customer may keep the original order or request cancellation if the order has not shipped.

8. Approved Cancellations

When a cancellation is approved before shipment:

The order or affected item will be canceled
A confirmation email will be sent
The applicable payment will be refunded to the original payment method
No cancellation fee will be charged

Refunds are initiated within 7 business days after cancellation approval.

The customer’s bank or payment provider may require additional time to display the refund.

9. Partial Cancellations

Customers may request cancellation of one or more products in a multi-item order. If approved:

Only the canceled product price and applicable tax will be refunded
The remaining products will continue processing
Discounts may be recalculated if the original promotion required a minimum quantity or order value
The original shipping fee may remain unchanged

Any adjustment will be communicated before completion.